Mail-In Repair Request

Please complete the form below with this information before shipping your device so we can properly track and process your repair.

Customer Information
    •    Full Name
    •    Email Address
    •    Phone Number

Device Information
    •    Device Type (Controller / Console / Handheld)
    •    Brand & Model
    •    Description of Issue

Order Information
    •    Shopify Order Number (if already purchased)
OR
    •    I have not purchased yet

Repair Agreement

By submitting this request, you acknowledge and agree to the following:
    •    All devices are inspected upon arrival
    •    Additional issues may be found during inspection
    •    Customer approval is required before additional work
    •    Devices with liquid damage, infestation, or severe corrosion may be declined
    •    No refunds once repair work has begun
    •    A 2-week warranty applies to replaced parts only

After Submission

Please ship your device to:

The Oasis Games – Repair Department
( 153Western Blvd Brownsville Texas 78520 )

Include your name, order number (if applicable), and a description of the issue in the package.